Customer experience: issues and best practices

Customer experience

Delivering a meaningful, robust customer experience on a digital platform is similar to a duck swimming on water. There is lots of exertion and hard work that takes place below, but to the observer, all is calm and smooth. Out of every hardworking specialist, software, and system that work together to ensure a seamless user experience, Product Information Management (PIM) is one of the most crucial ones.

Also known as Product Resource Management (PRM), PIM is a system used to store and manage every product asset and content into one main centralized repository. This software solution is well-designed for performing activities that are non-technical such as increasing customer satisfaction in every one of your expérience client, and product storytelling. In this article, you will find out various issues concerning customer experience and the best practices to ensure a satisfactory customer experience. To obtain quality and reliable PRM, visit

Establish data governance and data hygiene

Product data is highly valuable. However, maintaining real-time, consistent, and quality data is no easy task. Having a PRM in place eliminates possible errors by acting as the only source of true and accurate information about every product content.

Before you plan and launch one, you must ensure that all your data is loaded into your system (data hygiene), and put in place processes and measures to avoid future errors (data governance). By establishing data hygiene and governance, you will make the maintenance of real-time, consistent, and quality data easier and convenient than ever before.

Develop a customer-centric model

Your data model's design will either make or break the PRM solution. A data model is a framework that arranges and organizes all your products and every related content to those products into specific and broad sections.

Among the challenges of developing an efficient and durable data model is determining the proper balance between flexibility and simplicity. In turn, this will account for your business's needs in the future, your information infrastructure strategy in the long term, and the ever-changing digital platform. After launching it, through continuous improvement and optimization, you must scale your mode based on demand.

Choose the appropriate PRM for your business

Which software provider should you partner with? Well, that will depend on factors such as the budget, business objectives, team structure of your business just to name a few. The process of selecting a PRM is critical and should not be conducted hurriedly.

You need to pick a system that offers easy and streamlined data input and output, a centralized database, and reports and alerts in real-time to ensure that remain top of your data completeness and integrity and help you to solve your issues fast.

Utilize the data to improve your marketing

Besides the error elimination and efficiency that a well-designed PRM offers, it can also accelerate your efforts to market your products. First, you can solicit data input of product content from several teams. Second, a PRM can populate product pages with various SEO tags and keywords. Lastly, it enables you to provide unique content on several platforms, depending on how users search for your goods there.

Having a well-outlined PRM will ease how your team pushes specific product updates or content to given channels as required. This may prove to be an effective manner of optimizing your product content on specific platform trends that you observe in every one of your expérience client and relation client. An effective system will offer a great foundation for marketing on the platforms regardless of the audience and its requirements.

What is A/B testing?
5 must-know LinkedIn tips for executives

Plan du site